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<\/a><\/p>\nAs someone who works in content strategy for B2B SaaS companies and also sells my own services, I\u2018ve watched this shift happen in real time. The line between sales and marketing has blurred so much that I sometimes forget which hat I\u2019m wearing.<\/p>\n
Data from HubSpot’s 2025 State of Sales Report<\/a> shows sales teams are borrowing from the marketing playbook, and it’s working. Research shows that 40% of sales teams have expanded their offering of self-serve tools like pricing pages and customer stories in the past year \u2014 resources that have lived on the marketing side of the house.<\/p>\n Here\u2018s what\u2019s driving this convergence and what it means for how we sell.<\/p>\n Table of Contents<\/strong><\/p>\n <\/a> <\/p>\n The data reveals specific ways sales teams are adopting tactics that were once exclusively in marketing’s domain. Here are the trends reshaping how sales operates.<\/p>\n Sales reps are now doing what marketers have done for years: building audiences, creating content, and nurturing relationships in public spaces.<\/p>\n Social media delivers a 42% cold outreach response rate, nearly double that of email (26%) and phone calls (23%). It’s also rated \u201cvery effective\u201d at driving sales by 45% of professionals, edging out even in-person meetings at 44%. Perhaps most telling, 35% identify social media marketing as their number one source of high-quality leads.<\/p>\n Traditional sales was about private, one-to-one conversations controlled by the rep. Social selling is about public visibility, consistent value sharing, and building trust before the first conversation even happens.<\/p>\n Reps are publishing thought leadership. They\u2019re commenting on industry trends and sharing customer success stories. They’re creating content calendars to optimize posting times and measuring engagement rates.<\/p>\n These are marketing behaviors. The convergence happens because buyers now expect to vet sellers the same way they vet products. That includes consuming their content and assessing their credibility before ever responding to outreach.<\/p>\n Sales reps are no longer waiting for prospects to request information. They’re working with marketing to put value front and center before the first conversation even happens.<\/p>\n The data backs this shift. 40% of sales organizations expanded their self-serve tools in the past year. Think free trials, transparent pricing pages, and detailed customer stories. Another 35% moved toward solution-based selling, which requires the same educational content that marketing has been producing for years.<\/p>\n This represents a fundamental change in how sales operates. Instead of gatekeeping information to control the conversation, teams are collaborating with marketing to demonstrate value upfront. The logic is simple. Buyers who educate themselves using quality resources show up to sales conversations more informed and closer to a decision.<\/p>\n Buyers who walk away don\u2018t see the value of the product. HubSpot found that 37% of those who don\u2019t buy fail to see product fit. Another 35% leave because they don\u2019t see value for the money. Together, these two reasons account for nearly three-quarters of lost opportunities.<\/p>\n The most effective upsell strategy is understanding customer goals, followed closely by providing consistent value.<\/p>\n These are ongoing commitments to demonstrating impact at every stage of the relationship.<\/p>\n This approach also changes when you introduce the next opportunity. The most effective upsell conversations happen right after you’ve helped a client hit their goals, accounting for 37% of successful expansions.<\/p>\n At that moment, trust is highest, and your value isn’t theoretical.<\/p>\n Buyers no longer need sales reps to access basic product information. In fact, 74% of sellers acknowledge that AI tools have made independent research easier than ever. This shift has fundamentally changed what salespeople are actually supposed to do during conversations.<\/p>\n The rep’s most important role is no longer explaining features or controlling the flow of information. Instead, 36% say their primary value is helping buyers feel confident in their decisions, while 33% focus on navigating internal buy-in processes.<\/p>\n These responsibilities look remarkably similar to what content marketers have been doing for years. The goal is the same: Guiding people through complex decision-making journeys.<\/p>\n The distinction between sales and marketing tactics is blurring because the buyer’s journey has changed. When prospects arrive already educated, reps succeed by facilitating decisions rather than driving them.<\/p>\n <\/a> <\/p>\n The convergence of sales and marketing tactics only works if the teams behind them are actually cooperating. Nearly 91% of sales professionals report their teams are either strongly aligned or somewhat aligned.<\/p>\n That’s a step in the right direction, especially when you consider that both functions are increasingly nurturing prospects and building trust over time.<\/p>\n But the barriers to full alignment reveal where organizations still struggle. The biggest obstacles are a lack of effective communication between teams, tool fragmentation, and a lack of sales input on marketing content.<\/p>\n These directly undermine the convergence strategies that both teams are trying to implement.<\/p>\n When teams coordinate well, sales reps know exactly which self-serve resources exist, when to deploy them in conversations, and how to use enablement material to move deals forward.<\/p>\n The organizations seeing results from these investments are the ones where sales and marketing share goals. These departments communicate regularly about what’s working. From there, they can gather feedback and iterate based on what actual buyers need.<\/p>\n <\/a> <\/p>\n Sales and marketing have historically operated in separate worlds, but the best revenue teams are starting to blur those lines. Marketers bring a disciplined approach to testing, a willingness to experiment with unconventional tactics, and a long-term perspective that sales teams often lack under quota pressure.<\/p>\n Here’s what sales teams can borrow from their marketing counterparts to close more deals and build stronger pipelines.<\/p>\n Marketers don’t launch a campaign and hope for the best. They build attribution models, track conversion rates across every stage, and constantly refine based on what the data tells them. Sales teams can adopt this same test-and-learn mentality.<\/p>\n Kyle Lacy<\/a>, ex-CMO at Jellyfish, describes how his team approaches this in The Revenue Leadership podcast<\/a>. He says, “You need to build your models together. When you bring people along with you, that’s when trust is built.”<\/p>\n But, the underlying principle applies to sales processes too. Testing and iterating can help teams refind their approach.<\/p>\n At Lessonly, Lacy’s team created a revenue handbook that documented everything from lead scoring to follow-up times to account tiering.<\/p>\n The critical detail? “We actually had everybody sign it like an actual contract.” This created a baseline to test against and improve over time.<\/p>\n Sales reps can apply this thinking to their own work. Track which email subject lines get opened. Test different talk tracks on discovery calls. Analyze which objection-handling approaches actually move deals forward.<\/p>\n Instead of relying on gut feel or repeating the same pitch indefinitely, treat your sales process like a marketer treats a campaign. The process should be measured, tested, and optimized continuously.<\/p>\n Marketers succeed because they\u2018re willing to try things that don\u2019t fit neatly into a spreadsheet. They\u2018ll invest in a creative campaign knowing the ROI won\u2019t be immediate or easily measurable.<\/p>\n Sales teams tend to stick with what’s proven because those tactics have clear metrics attached. That\u2019s why cold calls and templated emails have staying power.<\/p>\n However, the best marketing wins come from taking creative risks. Udi Ledergor<\/a>, former CMO at Gong<\/a>, says, “When marketers are at their peak of creativity, their bets, whether illogical or not, they’re big brand bets.” Sales reps can borrow this mindset by experimenting with outreach that stands out rather than blending in.<\/p>\n This might mean sending a personalized video instead of another email, like:<\/p>\n These approaches take more time upfront and don’t scale the way mass email does. But marketing has proven that sometimes the highest-converting tactics are the ones that feel inefficient at first.<\/p>\n Sales teams who treat a portion of their pipeline like a creative testing ground often find ways to reach prospects that conventional outreach never will.<\/p>\n Sales and marketing teams often operate with completely different vocabularies, messaging frameworks, and content priorities.<\/p>\n Taz Burwaiss<\/a>, founder of Rocket Marketing Agency<\/a>, points to this disconnect as a critical mistake: “Is your sales and marketing speaking the same language? If not, you might be making a big mistake.”<\/p>\n His solution centers on structured, recurring communication. Hold quarterly meetings at a minimum where both teams set shared goals, discuss content opportunities, and debrief on what\u2018s working and what\u2019s not.<\/p>\n These sessions shouldn’t be status updates but working sessions where sales provides real feedback on messaging effectiveness. Teams can discuss actual pain points they see, objections, and hesitations prospects raise in conversations.<\/p>\n The format matters less than consistency. Marketing might produce social posts, blog content, videos, ebooks, case studies, and presentations. But, if sales reps don\u2018t know these assets exist or don\u2019t understand how to deploy them in conversations, the investment is wasted.<\/p>\n Burwaiss emphasizes that alignment requires the right tools to track what’s actually moving deals forward. That means having CRM, sales automation software, and analytics in place.<\/p>\n According to Salesforce research, 80% of salespeople say<\/a> collaborating with marketing is important. The gap isn’t in recognizing the need but in creating the operational rhythm that makes it happen consistently.<\/p>\n Marketers understand that cold outreach rarely converts. They invest time building awareness and interest before asking for anything in return. Sales teams can borrow this playbook by layering their outreach instead of going straight for the close.<\/p>\n In The Modern Revenue Executive<\/a> podcast, Cliff Dinwiddie<\/a>, CMO at Kinetic, describes how his team orchestrates this with their door-to-door sales strategy. Marketing runs top-of-funnel campaigns first to build brand recognition in a specific market. These efforts include out-of-home advertising and social media.<\/p>\n Then they narrow down to individual prospects with targeted messaging before the sales team ever knocks on a door.<\/p>\n When sales shows up, prospects already know who they are and what they offer.<\/p>\n Cliff explains the sequencing, “It’s my job to warm that door up so that when the sales team shows up, someone actually is willing to open the door and have a conversation.”<\/p>\n Sales reps who coordinate with marketing to understand what touchpoints a prospect has already experienced can tailor their approach accordingly. They lead with context rather than starting from scratch every time.<\/p>\n\n
Sales and Marketing Behaviors Are Converging: The Trends<\/h2>\n
Social media has become the primary sales channel.<\/strong><\/h3>\n
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<\/p>\nSales teams are prioritizing marketing assets and self-serve resources.<\/strong><\/h3>\n
Value demonstration trumps product pitching.<\/strong><\/h3>\n
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<\/p>\nBuyers research independently, forcing reps to add value differently.<\/strong><\/h3>\n
Sales and Marketing Alignment Matters<\/h2>\n
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<\/p>\nTips Sales Teams Can Learn From Marketers<\/h2>\n
Test and refine your approach the way marketers do.<\/strong><\/h3>\n
Experiment with unconventional outreach, not just what’s proven.<\/strong><\/h3>\n
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Speak the same language through regular alignment sessions.<\/strong><\/h3>\n
![\"sales](\"http:\/\/blissfulyogaandmassage.com\/wp-content\/uploads\/2025\/11\/sales-team-marketing-behaviors-6-20251117-2783432.jpg\")
<\/p>\nWarm up your prospects before you reach out.<\/strong><\/h3>\n
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